Oracle CRM On Demand Small Business CRM Software

The new release of Oracle's award-winning software-as-a-service customer relationship management solution, Oracle CRM On Demand Release 14, extends Oracle's leadership in the on-demand marketplace with next-generation usability, advanced customization capabilities, and comprehensive integration. Release 14 adds innovative features and deep functionality for further increasing end-user productivity and delivering superior business results in organizations of every size.

Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.

Enjoy a true 360-degree view of your customer information

Gain control over all of your accounts

Build realistic forecasts

Get an accurate view into your pipeline

 

Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization.

Close issues and solve problems in record time

Continually improve service effectiveness

Manage agent activity and resolve bottlenecks

Provide better customer service across all customer touch points with the prebuilt contact center

 

Marketing: Transform the way you market to your customers with an integrated solution that makes your marketing team work more efficiently, more effectively, and with greater accountability.

Create targeted and personalized campaigns that get results

Allocate funds effectively and create accurate forecasts

Improve lead management and tracking—never lose another lead

Keep your marketing team on message with future initiatives

 

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or integration costs.

Give your customers personalized service, any way they want it

Route customers to the right agent the first time around

Increase call center productivity and performance

Integrate with Oracle, PeopleSoft, and Siebel business applications

 

Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on-demand CRM solution with a prebuilt data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Analyze key issues quickly and easily

Get real-time answers to ad hoc business questions

Identify key business trends

Make better decisions based on predictive analysis that can be easily shared and understood

 

Integration: Focus high-value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.

Use the development environment you know, leveraging a comprehensive set of XML/SOAP APIs for accessing our solution and business logic

Create a seamless front- and back-office user experience with the Oracle CRM On Demand Integration Pack for Oracle E-Business Suite

Use our Web Services On Demand API to build programs for myriad integrations, Web-based portal applications, and custom add-on modules to extend Oracle CRM On Demand functionality

Use Custom Web Tabs and Web Links to leverage data and functionality from Oracle CRM On Demand in combination with third-party systems

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